Website Terms & Conditions

About this Website
Please read these terms and conditions carefully as they apply to your use of POPAI Australia & New Zealand Limited’s (POPAI) website at www.popai.com.au (this Website). By using this Website you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, do not continue using this Web Site.

You accept that POPAI has the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately once they are displayed on this Website and you accept the amended terms by continuing to use this Website. You acknowledge that POPAI’s display of the amended terms on this website is sufficient notice of any variation.

Subject to any responsibilities implied by law and which cannot be excluded POPAI does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use or inability to use or access this Web Site or any linked web site or your reliance on information contained in or accessed through this Web Site.

To the extent permitted by law, POPAI does not provide any representations or warranties, whether express or otherwise implied about this Website or its contents, including fitness for purpose, accuracy, currency or completeness.

Specific Warnings
You must ensure that your access to this Web Site is not illegal or prohibited by laws which apply to you. Use of this Website is at your own risk, and you must take your own precautions to ensure that the process used for accessing this Web Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system.

POPAI does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this Web Site or any linked web site.

All information provided by this Web Site is intended to be general in nature and you should not rely on it in connection with the making of any decision. Although reasonable efforts are taken to ensure the accuracy of the information on this Website does not warrant the accuracy, adequacy or completeness of such information.

Restricted Use
You are provided with access to this Web Site for your personal use only. You are authorised to print a copy of any information contained on this Web Site for your personal use, provided that no trade mark, copyright or other proprietary notices contained or appearing on such material are removed or altered and unless such printing is expressly prohibited. Without limiting the foregoing, you may not exploit for commercial gain or on-sell information obtained from this Web Site without our express written permission.

If you wish to provide a hypertext or other link to this Web Site, you must contact POPAI for our permission on popai@popai.com.au. We maintain absolute discretion in providing permission to you linking another web site to this Web Site.

Intellectual Property Rights
Copyright in all text, graphics, logos and designs used in this Web Site is owned or licensed by POPAI and is subject to Australian and international copyright law. Any reproduction of information on this Web Site must include an acknowledgement of POPAI property rights in the relevant context.

Words or devices (including marks to which is attached the TM or ® symbol) displayed on this Website may be trade marks owned or licensed by POPAI. If you use any of thesetrade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us or the entity designated by us. You must not use any of these trademarks:

(a) In or as the whole or part of your own trade marks;
(b) In connection with activities, products or services which are not ours, unless authorised by us or the trade mark owner;
(c) In a manner which may be confusing, misleading or deceptive; or
(d) In a manner that disparages us or our information, products or services (including this Web Site).

Linked Web Sites
This Web Site may contain links to external web sites.

POPAI will not be responsible or liable for the security, content (including any liability arising out of any claim that the content of the linked web site infringes the intellectual property rights of any third party) or privacy practices associated with any linked web sites.

Any link to a web site is provided to help you find sites containing information, products or services which may be of interest to you. No link to a web site is or shall be construed as an endorsement, warranty, approval or recommendation by POPAI of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to, contained or available on or from those linked web sites.

Termination of Access
POPAI does not warrant that you will have continued access to this Web Site, and will not be responsible or liable for any loss, claims, costs, expenses, or damage, directly or indirectly incurred or resulting from or related to your inability to use or access this Web Site. POPAI may terminate your access to this Web Site at any time without notice to you.

Governing Law
This Web Site and content has been developed in accordance with the laws of Australia. These terms and conditions, and any matters or disputes connected with this Web Site shall be governed by the laws of New South Wales, Australia and the courts of New South Wales shall have exclusive jurisdiction to hear and determine all claims in connection with this Web Site and its use.

If you have a complaint about the content of this Web Site, please contact popai@popai.com.au

POPAI Australia and New Zealand Internet Merchant Policies And Procedures

Popai Privacy Policy


POPAI Australia & New Zealand regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all POPAI Australia & New Zealand users, and conforms to Internet privacy standards.If you have questions or concerns regarding this statement, you should first contact Lee McClymont at  (02) 9281 2630

Collection of Information

In order to use the POPAI Australia & New Zealand website, we may require information from you in order to provide the best service possible.All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.Any information collected by POPAI Australia & New Zealand is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from POPAI Australia & New Zealand customers is required in order to provide you with our products and/or services, and a high level of customer service.Correspondence is recorded in order to provide service references, and to assist in our staff development. 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be pro-cessed as required. We never permanently store complete Credit Card details.We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.If you have any questions about security on our Website, you can email us at popai@popai.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at popai@popai.com.au


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


POPAI Australia & New Zealand uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at popai@popai.com.au, or click the ‘unsubscribe’ option on the correspondence. Your unsubscribe will be recorded in our database, and you will no longer receive promotional emails from POPAI.

Third Parties

POPAI Australia & New Zealand may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. POPAI Australia & New Zealand does not share any information with third parties for any unknown or unrelated uses


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the POPAI Australia & New Zealand site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of http://www.popai.com.au/ 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Popai Security Policy

POPAI Australia & New Zealand uses the eWAY Payment Gateway for its online credit card transactions. eWAY pro-cesses online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by POPAI Australia & New Zealand or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by POPAI.

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via direct post within 14 working days; however if goods are unavailable delivery will take a little longer.If you wish to query a delivery please contact us at popai@popai.com.au.

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 2-3 working days.If you wish to query a delivery please contact us at popai@popai.com.au.

Refund & Returns Policy

Physical Goods

POPAI provides a 14-day money-back guarantee from the time you receive physical goods to ensure they are received in complete and working order.This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. POPAI Australia & New Zealand will not be responsible or parcels lost or damaged in transit if you choose not to insure Please email us at popai@popai.com.au within the 14 day time period, if you are not satisfied with your purchase, so that we can resolve any problems.


If a POPAI event is cancelled, POPAI will offer a full refund within 14 days of the supposed date of  said event on any tickets purchased in advance, or a credit to equivalent value for a future relevant event. Tickets purchased for an event may be cancelled with more than 14 days’ notice. Between 7-14 days a 50% cancellation fee will apply. Cancellation or no show within 7 days of said event, or on the event date, will incur full ticket charge.  Please email us at popai@popai.com.au more than 14 days prior to the event, so that we can update your booking preferences.


There will be zero refund after commencement membership with POPAI Australia & New Zealand. Benefits of POPAI membership and how to redeem them are communicated clearly in POPAI member information.  Please email us at popai@popai.com.au or phone General Manager Lee McClymont on (02) 9281 2630 / 0414 941 585 to assist you in leveraging your POPAI membership.


There will be zero refund after submitting entries to the POPAI Australia & New Zealand Marketing at Retail Awards. Rules and regulations of the Awards are communicated clearly in POPAI member information.  Please email us at popai@popai.com.au or phone General Manager Lee McClymont on (02) 9281 2630 / 0414 941 585 to assist you with your Awards queries.

POPAI Australia & New Zealand

4/123 Midson Rd, Epping NSW 2121, Australia 

Email: popai@popai.com.au Tel: +61 (2) 9281 2630

©2024 POPAI Australia & New Zealand. All Rights Reserved.

Website Design By Zarr